CLIENT SERVICES

TalentKeepers provides 24/7 client support on technical and procedural issues as well as counsel on best practices for client implementation. In addition, TalentKeepers helps clients build a retention culture with TalentKeepers’ tools by providing the following services:

We begin with a day of DISCOVERY in which TalentKeepers’ Retention consultants work with client senior management representatives to identify the best ways to implement TalentKeepers’ tools. Topics include turnover’s costs, causes, and consequences, cultural integration, systems connectivity, developing a customized implementation schedule, and measurements for success.

LAUNCH MEETINGS are conducted on-site by TalentKeepers’ Retention Consultants to introduce leaders on all management levels to the TalentKeepers’ tools, their implementation schedule, and the goals of their retention program.

RETENTION PLANNING MEETINGS are also conducted on-site by TalentKeepers’ Retention Consultants to help leaders review feedback they have received from TalentKeepers’ assessments, guide them to communicate results to their manager and teams, set goals for improvement, and enroll for RetentionLab e-learning modules.

RETENTION COACH DEVELOPMENT is provided in a 2-day training session for client representatives who will be tracking participant activities and analyzing results, championing the retention initiative, and counseling leaders on their progress.

USER GUIDES are accessible on-line for leaders, team members, and administrators which detail each on-line step and provide screen illustrations.

Email us at:

CustomerSupport@talentkeepers.com