Team Member Involvement
Unique to RetentionWorks, this is the only retention solution that actively engages individual team members in the battle against turnover.

• FirstFit™: A survey of new team members that tells their leaders how to best manage them

• RetentionLinks™: An e-learning program for team members that helps them understand turnover’s impact on them and trains them to coach each other to stay.

• TalentWatch™: A quarterly team member survey, TalentWatch generates valuable diagnostic data on why employees join, why they stay, and their likelihood of leaving, allowing preemptive action to boost retention.

• PartingWords: An on-line or automated telephone exit interview helps gather data on why people leave and what would have helped them stay.

Leader Development, Assessment and Diagnostic Tools
These tools provide baseline data to get the process started, assessment results to guide leaders in pursuing a development plan, and measures of progress on performance improvement.

• RQ™ (RetentionQuotient): Early in the process, leaders take a self-assessment of the 10 competencies to gauge their understanding of the competencies and their ability to apply them in work settings.
• Insight: A semi-annual 360° survey completed by the leader, the manager, team members, and peers. Results provide initial feedback in selecting RetentionLab programs as well as periodic measures of improvement.

RetentionLab™: a series of 10 e-learning modules, described below, that develops core retention competencies. Upon completion of a pre-determined process, leaders can become Certified TalentKeepers.

• Retention Expert: Develops retention knowledge and an understanding of the supporting values central to initiating effective retention-focused actions
• Retention Monitor: Trains leaders on how to measure and identify potential retention problems and take preemptive action
• Trust Builder: Creates the capability to build a sense of trust and concern with team members
• Communicator: Trains leaders on how to communicate effectively the importance of retention to team members and others
• Climate Builder: Develops ways to make work and the workplace enjoyable and fulfilling
• Esteem Builder: Develops ways to give team members responsibility, freedom to act, and to feel good about themselves
• Flexibility Expert: Shows leaders how to recognize and adapt to individual needs and views
• Talent Developer and Coach: Trains leaders in ways to develop and coach team members to help them grow, which results in greater commitment and loyalty to the organization
• High Performance Builder: Leaders learn ways to create conditions that reinforce high levels of team member performance, particularly critical for retaining the most talented people
• Talent Finder: Within the scope of his/her role, show leaders how to effectively source and select qualified people

Support, Feedback and Tracking Tools
Performance support tools and on-going tracking reports play a vital role in helping your organization sustain retention efforts. These tools are available to keep your efforts on track.

• KeepersXchange™: a knowledge base of hundreds of best practices serving as a resource for leaders
• TalentKeeper Scorecard: A summary for leaders of their assessment and learning results

• Learning Activity Reports: Comprehensive data on the learning activities of everyone in your organization
• Administrative Reports: A comprehensive array of management reports are available as part of the measurement and tracking tools to help monitor and guide your retention efforts

Executive Workshop: A focused and business-minded workshop for executives and key stakeholders designed to help participants understand the productivity and financial impact of turnover, set retention goals, and develop strategies to measure progress and ROI. Time is flexible based on objectives and audience and customized for your organization and the issues you face.