Fredric D. Frank, Ph.D.
Chief Executive Officer

Fred Frank has over 30 years of experience in the human resources industry, as an entrepreneur building, running and selling two companies, as an executive with a multi-billion dollar global e-information and solutions company and as a professional well schooled in the various areas of human resources. He is the CEO and co-founder of TalentKeepers.

In 1976, Fred co-founded and was a principal in Assessment Designs International, a firm focusing on the areas of personnel selection, assessment and training, with the Fortune 2000 as its client base. Assessment Designs was acquired in 1984 by Wilson Learning, owned by John Wiley & Sons, the New York publishing firm. After approximately two years as an executive with Wilson Learning, Fred left to begin his second company, Electronic Selection Systems (ESS). ESS had a number of technology-based recruitment, assessment, and certification and training products primarily geared toward Fortune 2000 companies. In early 1997, ESS was acquired by The Thomson Corporation, a multi-billion dollar and leading global e-information and solutions company serving the business and professional marketplace. As part of Fred’s activities post acquisition, he became involved in acquisitions and was instrumental in creating a new division within Thomson.  Subsequent to leaving Thomson, Fred began TalentKeepers.

Fred has a B.A. from Michigan State University, and an M.S. and Ph.D. degrees in industrial organizational psychology from Wayne State University. Prior to beginning his first firm, he was a professor at Bowling Green State University and The University of Central Florida. Fred has published extensively in the field of human resources. He is a member of a number of professional associations including the American Psychological Association, the Society for Industrial and Organizational Psychology, the American Society for Training and Development and The Human Resource Planning Society. Fred is on the Human Resource Planning Society’s (HRPS) Editorial Review Board for its Human Resource Planning Journal. Fred has been on the Board of Directors for Michigan State University’s College of Arts and Letters. He is also on the Board of Visitors for Wayne State University's College of Liberal Arts and Sciences.

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Christopher Mulligan
Chief Operating Officer

Chris has over 15 years of experience in the human resources industry, the majority of which has been in the employee sourcing, selection, assessment and retention arena. Chris is co-founder of TalentKeepersTM, an organization dedicated to the issue of employee retention. TalentKeepers is recognized for its ongoing research on the causes, costs and consequences of unwanted employee attrition. In 2002 TalentKeepers’ RetentionWorksTM program was named “Product of the Year” by Human Resource Executive Magazine for its innovative and effective approach to employee retention. RetentionWorksTM has been proven to reduce employee attrition within organizations around the world.

Prior to co-founding TalentKeepers, Chris was the Vice President of Business Development for AlignMark, a division of The Thomson Corporation, a multi-billion dollar and leading global e-information and solutions company serving the business and professional marketplace. In this role, he was responsible for expanding AlignMark's customer base and product/service offerings by establishing alliances and partnerships with other organizations. Previously with AlignMark, Chris was the Vice President of Sales. In this capacity, he was responsible for guiding and implementing the Fortune 1000 market place sales strategy as well as leading the direct sales force of AlignMark, and its predecessor organization, Electronic Selection Systems (ESS) Corporation, for six years. Under Chris’ leadership, revenues grew from $3M to over $35M with an average operating income of 20%. In addition to being responsible for sales force, Chris managed several key client relationships. Before assuming the Vice President position, he held various positions and was responsible for designing evaluation and training programs, project management, etc.

Prior to joining ESS, Chris worked in a variety of areas. In the consulting industry, he was with Assessment Designs International (ADI) and was involved in developing some of the first video and computer assisted simulation assessment systems for organizations such as CitiBank. As a Research Fellow for the U.S. Navy, Chris conducted research relating to computer-based training and behavioral modeling training programs for chemical warfare defense.

Chris has made major presentations at such professional conferences as the American Society of Training and Development (ASTD), the American Management Association (AMA) and the International Quality and Productivity Center (IQPC). He has published a number of articles and has authored a chapter in the AMA’s Human Resources Management & Development Handbook.

Chris is a member of the American Psychological Society and an Associate Member of the Society for Industrial and Organizational Psychology. He holds a Bachelor of Science degree in Psychology from the Florida State University, and a Master of Science degree in Industrial/Organizational Psychology from the University of Central Florida.

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Craig R. Taylor
Vice President, Client Services

Craig is responsible for leading TalentKeepers’ global client services organization, including all client engagements, custom program development and research efforts.   He has been a leader in the training, talent management and performance improvement profession for over 22 years. He joined TalentKeepers in June 2002 and brings both Fortune 50 corporate experience as well senior leadership positions with some of the training industry’s top suppliers.

His corporate experience most recently includes six years as a Walt Disney Company executive with the Disney University and leading the Disney Institute’s rapid growth in offering some of the most engaging and popular business seminars available. The Disney Approach to Leadership, to Quality Service, and Human Resource Management are just some of the programs that gained wide popularity during his tenure. While at the Disney Institute, he organized and hosted many memorable events, including a Fast Company magazine RealTime Conference.  

Craig also worked at American Express Company in management development, managing a wide range of leadership development initiatives, leadership assessment centers designed for selection and promotion, career development programs and succession planning strategies.

His training industry experience includes senior leadership positions with AchieveGlobal where he managed a diverse and comprehensive product development and marketing organization, Click2Learn , a leading e-learning and learning management system supplier (now SumTotal Systems), and he spent 10 years with Wilson Learning Corporation , including roles as the Vice President of Assessment Services and Vice President of Consulting Services where he led many of the company’s largest projects.

Craig began his career working at the University of Louisville as the Assistant Director of the Life Planning Center and as the Director of Placement .

Craig is an award-winning columnist and contributing editor for several publications. For 8 years he chaired the Editorial Advisory Core Group for Training and Development (T+D) magazine and also chaired ASTD’s e-learning brain trust advisory group . His articles focus on leadership development, training, employee retention, talent management, learning technology and more. He is a frequent conference speaker. Craig holds a B.A., M.Ed. and Ed.S. degrees in Psychology and Education, all from the University of Florida .

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