Job Description

TalentKeepers®, a leading human resources product solutions company, seeks talented individuals to join our Client Services team. TalentKeepers is dedicated to enabling organizations to keep talented people by reducing unwanted turnover and improving employee engagement. TalentKeepers' mission is to be the preeminent provider of employee retention solutions to the corporate marketplace through our core solution, RetentionWorks®. TalentKeepers has an international client base and works with organizations in a variety of industries.

Summary

Account Managers are responsible for developing new business opportunities, maintaining client relationships and supporting sales channel partners sales efforts of RetentionWorks™. Account Managers also interact closely with Retention Consultants on TalentKeepers Client Services team supporting post-sales communication between customers and the Client Services team.

Account managers will be expected to engage in a consultative selling process with prospective clients by uncovering and understanding client needs while matching those needs to the TalentKeepers solution. Using strong presentation skills both live and via telephone, Account Managers will suggest strategies and programs/products to meet a client’s needs within the framework of all TalentKeepers products and tools.

Account Managers are responsible for developing and maintaining dynamic relationships with key leaders and buyers within client and prospective client organizations.

Account Managers will clearly document and communicate account progress and key client information within the TalentKeepers Organization.

Account Managers will be responsible for developing new business with prospective clients through three methods.

1. Responding to client inquiries generated by TalentKeepers marketing efforts
2. Supporting sales personnel in TalentKeepers sales channel partner organizations
3. Directly contacting key personnel in targeted accounts

Duties and Responsibilities

1. Demonstrate a strong proficiency in the TalentKeepers products and tools
2. Develop an understanding of the buying behaviors of TalentKeepers target markets
3. Analyze leads for opportunities to sell TalentKeepers products
4. Conduct effective sales discovery sessions
• Connect with clients over the telephone using on-line presentation tools and professional presentation skills.
• Conduct presentations to clients on-site at their locations as well as at meetings and events.
5. Build and maintain dynamic client relationships
• Conduct regular calls and meetings with both prospective and existing clients
6. Support Client Services in client discovery meetings
7. Maintain an accurate database of all client communications and activities
8. Prepare and deliver timely and effective proposals
• Make a clear written connection between the client need and TalentKeepers solution
• Determine, with client data, a clear Return on Investment
9. Contract with clients
• Provide clear contract requirements to the client
• Communicate the terms of the contract both in writing and in conversation with the client
• Communicate the terms of the contract with TalentKeepers accounting department
• Ensure adherence to the terms of the contract
10. Continue post-sales follow up and support for on-going business
11. Work with marketing to determine effectiveness of various marketing campaigns
12. Perform other duties as required

Preferred Experience

• Experience selling to the "C" level.
• Demonstrated success in "big-ticket" sales ($300,000+)
• 2 years success in a business-to-business sales position selling intangibles
• Ability to manage through an extended sales cycle (3 to 6 months)
• Account analysis skills
• Presentation and facilitation skills
• Experience selling enterprise software solutions
• Experience selling human resource support tools
• Experience in managing client interactions through a sales contact management system
• Interaction with/understanding of Learning Management Systems (LMS)

Technical Skills

• Experience with MS Office (Outlook, Word, Excel and PowerPoint) required
• Experience with ACT preferred

Education Requirements

Bachelor degree required

Travel Requirements

Account Manager travel could be as high as 40% in order to support rapid growth

No relocation assistance provided for this position.

Resumes can be sent via e-mail to jobs@talentkeepers.com or mailed to:

Human Resources
TalentKeepers, Inc.
1060 Maitland Center Commons Blvd. Suite 240
Maitland, FL 32751